Feedback
Complaints, compliments or general feedback- we want to hear it all. At Haven all feedback is valued and used to create a stonger future
Do you have a serious incident to report?
If your complaint involves any of the following please call us immediately on 0488 001 685
Unreasonable use of force.
Unlawful sexual contact or inappropriate sexual conduct.
Psychological or emotional abuse.
Unexpected death.
Stealing or financial coercion by one of our staff member.
Neglect.
Inappropriate use of restrictive practices.
Unexplained absence in the course of delivery of care.
How you can submit feedback
CALL US
0481 229 388
8am - 5pm
monday - friday
ONLINE FORM
submit an online form
EMAIL US
feedback@havenhelp.com.au
WRITE US
mail us your feedback
130 Sandy Creek Road
Sandy Creek Qld 4515
POLICY STATEMENT
download complaints and feedback policy
Feedback Form
Not happy with the outcome of your feedback or complaint?
Find the information below to escalate your complaint to the relevant regulatory authority
Department of Veteran Affairs
The best way to provide feedback or a complaint directly to the DVA is through the following:
Use MyService
Fill out the online form
Call DVA directly on 1800 VETERAN (1800 838 372)
Send an email to feedback@dva.gov.au
National Disability Insurance Scheme
The best way to provide feedback or a complaint directly to the DVA is through the following:
Call NDIS directly on 1800 035 544
Send a letter to- NDIS Quality and Safeguards Commission
PO Box 210 Penrith NSW 2751.
My Aged Care
If you’re not satisfied with your provider’s response, you can make a complaint to the Complaints Commissioner in the Aged Care Quality and Safety Commissiononline or by calling 1800 951 822. Anyone can make a complaint and the service is free. You can complain anonymously, confidentially or openly. You can contact the Complaints Commissioner even if you haven’t spoken with your provider first.